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Solve any warranty claim, without back-and-forth emails
Claimlane helps retailers resolve warranty claims twice as fast, streamlining internal processes and keeping customers happy at the most important touchpoints.
Used (and loved) by 10,000+ retailers and suppliers
Managing claims and returns is complex
Claimlane streamlines the process
Step 1
Collect warranty claims, and solve them insanely fast.
Give your customers a self-service portal, which takes them through the entire after sales process, without the need to reach you via email or phone.
Reduce back-and-forth communication
Keep your brand at key customer touchpoints.
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"Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges"
Adnan Baessa
Head of Operations, Cult Furniture
Step 2
Manage all your claims and returns. No more back-and-forth emails.
Have all tickets related to warranty claims and returns in one place. Solve your customer issues quickly, and forward claims to suppliers with a couple of clicks.
Tickets that reach the right team
Get live status on every ticket
“With Claimlane we have reduced our resolution time from 4 days to 1 day”
Sandra Smith
Customer Service Manager, Liewood
Step 3
Prevent your products from getting returned.
See exactly what products get claimed and returned, discover performance and product issues and prevent future returns.
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"We have a lot of data and statistics that can easily be pulled out to create detailed reports from the information we have asked from our customers."
Betina Kyed
Head of Returns, F.Engel K/S
Nobody likes long resolution times.
Start delivering best-in-class after sales.
80%
Decrease in warranty claim handling time
40%
Decrease in return handling time
150%
Increase in customer satisfaction
"If you removed Claimlane tomorrow i would cry"
With Claimlane, we have a unified Returns and Claims system for all revenue streams, ensuring streamlined access and data storage. This is critical to optimize operational workflows.
Christopher Jarrov
Head of Supply Chain, RAINS
Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.
Adnan Baessa
Head of Operations, Cult
Turning a negative situation into a downright positive customer experience is the most crucial thing that Claimlane helps us with.
Benny Kristiansen
CSO/CMO, Sebra
It has never been easier to handle claims. We save both time and money. Now, we can judge a claim just from a picture.
Victoria Klitvad
Sales Support, Mads Nørgaard
A platform for much more than just returns
Book a demoClaims handling
Get rid of email chains. Handle claims fast.
Reduce your resolution time on claims by 80% with a platform built to handle claims.
More about claims handling ->
Workflows
Build powerful aftersales workflows
Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.
More about workflows ->
Credit note recovery
Get your credit notes, faster
Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.
More about credit note recovery->
Enabling teams to create
best in-class after sales processes
