Solve warranty claims, without emails and spreadsheets

Claimlane helps retailers resolve warranty claims twice as fast, by eliminating the need for email communication, messy spreadsheets and manually created shipping labels.

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Used by 10,000+ retailers and suppliers

Managing claims and returns is manual work

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Sending multiple emails to customers just to collect all the images and information you need.

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Using spreadsheets to track and manage claims.

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Manually creating shipping labels when items need to be sent back to your warehouse.

Claimlane removes all that manual work

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Get a return portal where customers easily can submit their warranty claims and returns.

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Get one place to manage and track all your claims and returns.

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Automatically create shipping labels and much more with +50 integrations.

Step 1

Collect warranty claims, no need for any emails.

Give your customers a return portal, which guides them through the entire process, without the need to reach you via email or phone.

Explore Self-Service Portal See it in action

Reduce back-and-forth communication

Your return portal, your brand

“Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges”

Adnan Baessa

Head of Operations, Cult Furniture

Step 2

Manage all your claims and returns, no spreadsheets needed.

Have all tickets related to warranty claims and returns in one place. Solve your customer issues quickly, and forward claims to suppliers with a couple of clicks.

Explore workflows

Tickets that reach the right team

Get live status on every ticket

“With Claimlane we have reduced our resolution time from 4 days to 1 day”

Sandra Smith

Customer Service Manager, Liewood

Step 3

Prevent your products from getting returned.

Get data into all your returns and warranty claims. See exactly what products get claimed and returned, discover performance and product issues and prevent future returns.

Explore analytics

"We have a lot of data and statistics that can easily be pulled out to create detailed reports from the information we have asked from our customers."

Betina Kyed

Head of Returns, F.Engel K/S

Nobody likes long resolution times.

80%
Decrease in warranty claim handling time

40%
Decrease in return handling time

150%
Increase in customer satisfaction

See our customer results

"If you removed Claimlane tomorrow i would cry"

We're rated 4.8/5 on G2

Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Andreas Bang Nielsen

Marketing & E-commerce Director

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Benny Kristiansen

CSO/CMO

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Henry Currer

Head of Operations, Swoon Furniture

Claimlane has revolutionized our operational efficiency, paving the way for streamlined processes and improved customer experiences.

Riccardo Baldoni

Associate Director of IT & CX, Silver Cross

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.