Solve warranty claims and returns with automated workflows
Claimlane helps retailers resolve warranty claims, returns and repair requests twice as fast, by eliminating the need for emails and spreadsheets.
Managing claims and returns is manual work
Claimlane automates all that manual work
Step 1
Collect all returns, warranty claims and repairs, upfront
Build a return portal, which guides your customers through the entire return process, no matter the SKU, supplier or case type.
Collect photo and video evidence
Know exactly how to handle any incoming ticket.
Custom fields based on rules
Create custom fields for any SKU, product category, return type and more.
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Step 2
Route tickets through custom built workflows
Automatically route tickets by SKU, case type, or issue. Assign the right team, notify customers, and send each case to the correct solution such as refund, replacement, and repair.
Send tickets to the right team
Automatically route tickets to the correct team or person
Always know the status of your tickets
Stay on top of every ticket with dynamic statuses
Step 3
Send claims to suppliers, with a click of a button
By collecting all the information upfront, you got everything you need to get compensated by your suppliers. Easily forward claims and receive your credit notes.
Every guideline, one platform
No more going through different guidelines when forwarding claims to suppliers
Have the documentation to get your credit notes
Share reports with your suppliers for easy compensation
Analytics
Uncover bad performing products and suppliers
Get full visibility into your most faulty products and worst performing suppliers. See why your products get claimed, so you can fix supply chain issues.
From simple returns to complex repairs, handle everything with ease
Central RMA dashboard
Track every claim, return, and repair request in one organized dashboard so nothing goes missing.
Much more than just returns
Purpose-built workflows for handling repairs, warranty claims, spare parts and more.
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution, and repair services into one place to automate claims and reverse logistics.
Ticket assignment and statuses
Route cases to specific departments, track ticket progress and always know who owns what so important issues never stall.
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Supplier guidelines
Upload supplier guidelines to ensure you collect accurate information based on their requirements. Route claims directly to suppliers to ensure reimbursement.
Repair flows
Keep track of repairs and notify customers when its done, all from one platform.
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