Collect all information to resolve after sales issues, quickly

Setup a return portal for your customers that actually caters to their problems.

Used (and loved) by 10,000+ retailers and suppliers

Much more than your ordinary return portal

Customizable workflows for your specific needs

Tailor the portal to your specific needs by building bespoke flows for repairs, claims, delivery issues, and more. Adaptable to handle any customer service process, ensuring flexibility and efficiency.

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Get all the necessary information with each claim

Solve claims and other aftersales issues on the first response with all the required data upfront. Eliminate unnecessary back-and-forth communication, making the process smoother for your customers and your support team.

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Automatically fill out return forms using integrations

Remove manual errors in your customers submissions using data directly from your systems. Speed up submission time and enhance the customer experience.

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No more email chains, solve claims in the first response

Solve claims and other issues on the first response with all the required data upfront. Eliminate unnecessary back-and-forth communication, making the process smoother for your customers and your support team.

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Setup the most customizable return portal

Switch out emails and phone calls with a self-service return portal

Give your customers a self-service portal where they can fill out all the information you need, to solve claims and issues quickly.

Customizable for your business

Customize your self-service portal so it fits the issues your customers are actually facing. Instead of having only returns and claims options, build flows for repair services, delivery issues and more.

Want to build after sales flows for repairs, exchanges, deliver issues and more? Reach out to hear more.

Solve claims in first response

Receive all the information you need from the customer, access correct supplier guidelines and solve claims instantly.

“Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges”