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Collect all the information to resolve customer issues
Setup a return portal for your customers that actually caters to their problems.
Used (and loved) by 10,000+ retailers and suppliers
Much more than your ordinary return portal
Customizable return portal for your business
Tailor the portal to your specific needs by building bespoke flows for repairs, claims, delivery issues, and more. Adaptable to handle any customer service process, ensuring flexibility and efficiency.
Get all the necessary information with each claim
Solve claims and other aftersales issues on the first response with all the required data upfront. Eliminate unnecessary back-and-forth communication, making the process smoother for your customers and your support team.
Automatically fill out return forms using integrations
Remove manual errors in your customers submissions using data directly from your systems. Speed up submission time and enhance the customer experience.
No more email chains, solve claims in the first response
Solve claims and other issues on the first response with all the required data upfront. Eliminate unnecessary back-and-forth communication, making the process smoother for your customers and your support team.
Setup the most customizable return portal
Switch out emails with a self-service return portal
Give your customers a self-service portal where they can fill out all the information you need, to solve claims and issues quickly.
Customizable for your business
Customize your self-service portal so it fits the issues your customers are actually facing. Instead of having only returns and claims options, build flows for repair services, delivery issues and more.
Want to build after sales flows for repairs, exchanges, deliver issues and more? Reach out to hear more.
Solve claims in first response
Receive all the information you need from the customer, access correct supplier guidelines and solve claims instantly.
“Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges”
Adnan Baessa
Head of Operations, Cult Furniture
"If you removed Claimlane tomorrow i would cry"
With Claimlane, we have a unified Returns and Claims system for all revenue streams, ensuring streamlined access and data storage. This is critical to optimize operational workflows.
Christopher Jarrov
Head of Supply Chain, RAINS
Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.
Adnan Baessa
Head of Operations, Cult
Turning a negative situation into a downright positive customer experience is the most crucial thing that Claimlane helps us with.
Benny Kristiansen
CSO/CMO, Sebra
It has never been easier to handle claims. We save both time and money. Now, we can judge a claim just from a picture.
Victoria Klitvad
Sales Support, Mads Nørgaard
A platform for much more than just returns
Book a demoClaims handling
Get rid of email chains. Handle claims fast.
Reduce your resolution time on claims by 80% with a platform built to handle claims.
More about claims handling ->
Workflows
Build powerful aftersales workflows
Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.
More about workflows ->
Credit note recovery
Get your credit notes, faster
Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.
More about credit note recovery->
