Collect all case information, upfront
One portal to collect every return, warranty, repair and spare part request across all SKUs and suppliers.
Used by 10,000+ retailers and suppliers
Get fully documented tickets, upfront
Enable customers to self-submit warranty claims and returns. Get all the information upfront, and resolve issues in minutes.
Self-Service done right
Let your customers submit returns and warranty claims by themselves. No more email-chains chasing order numbers and images.
Handle claims quickly
Receive warranty claims with all the information you need to resolve them in minutes, not hours.
Automatic internal and external communication
Set up automatic notifications and updates for every case. Send emails to customers, 3PLs, and service centers, and keep internal teams like customer service, warehouse, and operations aligned in Claimlane.
Deliver spare parts, easily
Let customers choose their missing spare parts directly from the portal, so all your team needs to do is validate and ship the missing parts.
Show assembly guides to products
Customers can use assembly guides directly in your self-service portal to find the exact component they need, avoiding confusion and mismatched parts.
Support multiple parts per product
Allow customers to select several spare parts for a single product in one request. Capture quantities, reason codes, and all necessary details to process requests accurately.
Manage spare parts directly in Claimlane
Keep your spare part data organized and up to date without extra tools. Upload your parts list or let Claimlane build a database automatically as customers submit requests.
Custom fields based on rules
Customize your portal to have different fields based on SKUs, case type and suppliers to collect the right information from the start. Ensure every case has what’s needed for a fast resolution.
Based on SKU
Collect the right details for each product automatically. Make sure every case includes the information needed to process it quickly.
Based on supplier
Set up rules in your self-service portal to collect the right details based on supplier requirements, ensuring you get reimbursed without delays.
Based on case type
Adjust workflows for returns, warranties, repairs and spare parts. Collect the right information for each case type, route it to the right team, and assign the correct stakeholders automatically.
