The claim ticket is created through a simple step by step guidance, ensuring that the complaint contains all mandatory information, e.g. important photo documentation of product and fault.
The Claimbox is your overview of all your complaints. Any user can access the Claimbox and participate in the handling of your claim tickets.
Invite and connect with external stakeholders to collaborate on handling complaints. Share your brands with your agents and distributors and get full insights on the complaints they are handling.
Create analysis of your complaints, filtered by style number, season, program name, customized tags, etc. The analysis enables you to make better decisions in e.g. planning of your design, development and sourcing activities.
1. Get ready
Sign up for free and investigate how our solution look and feel.
2. Set up
Register your brands and complaint terms. Invite co-workers and external stakeholders to collaborate on handling complaints.
3. Take off
Simply invite your customers directly through Claimlane or send out a mail with our link.
"Men who are unhappy with how a supplier deals with their complaints will boycott that organization for an average of 10 years – double the time for women"