Claimlane for retailers

Reduce your claims resolution time, save money and build meaningful customer relationships.

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Used by 10,000+ retailers and suppliers

Solve warranty claims fast

Lower your claims resolution time by automations and a completely customizable self-service portal. Eliminate the need for emails and phone calls.

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Increase customer retention by removing unnecessary communication

Fix claims insanely fast, and give your customers what they want: A fast resolve on their issues.

Communicate with all your suppliers, easily

To solve claims you need supplier communication. Claimlane connects you with your suppliers, giving you easy access to guidelines and receiving credit notes.

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Business Central

Shopify

Zendesk

WebShipper

nShift

Shipmondo

Salesforce

WooCommerce

Magento

Enable all your automations with powerful integrations

Automate refunds, discounts, shippings labels and more with standard and custom integrations.

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"If you removed your product tomorrow I would start to cry"

Mia Fjelsted

Customer Service Specialist, LuksusBaby

Tired of manually handling warranty claims? Then don't.

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"If you removed Claimlane tomorrow i would cry"

Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Andreas Bang Nielsen

Marketing Director, Davidsen

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Benny Kristiansen

Former Chief Sales Officer, Sebra

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Henry Currer

Head of Operations, Swoon Furniture

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.