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Handle tickets faster with workflows
No more back-and-forth emails about claims and returns. Handle your claims effieciently with automated workflows.
Used (and loved) by 10,000+ retailers and suppliers
Choose the customer workflow you want to see.
Looking for a different workflow?
Get in touch.
Setup powerful automations, that makes your work, flow
Build flows that take your tickets from received to resolved in no time
Build custom flows for all your customers' after sales issues such as deliver issues, warranty claims and more.
Make sure each ticket reaches the right team
Send each ticket to the correct team, ensuring a speedy resolution time and less internal chaos.
Use powerful actions and macros unlocked by integrations
Create custom actions enabled by integrations, to quickly resolve issues such as warranty claims.
"I can handle 5-10 claims in Claimlane during the time it takes to handle 1 via email"
Davied Outen
Returns Coordinator, The Hut Group
Tired of manually handling your complex after sales process?
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"If you removed Claimlane tomorrow i would cry"
"Our warranty claim resolution time has gone from 4 days to 1 with Claimlane"
"We went from 2.5 people in our returns & claims department, to only 1 person in customer service handling all inquiries"
"With Claimlane there is no need to write emails back and forth, as customers cannot submit claims without all the needed information"
A platform for much more than just returns
Book a demoClaims handling
Get rid of email chains. Handle claims fast.
Reduce your resolution time on claims by 80% with a platform built to handle claims.
More about claims handling ->
Workflows
Build powerful aftersales workflows
Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.
More about workflows ->
Credit note recovery
Get your credit notes, faster
Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.
More about credit note recovery->
