Smart workflows built your way
Automatically route every ticket to the right team and ensure the correct resolution based on SKU, supplier, and return type.
Used by 10,000+ retailers and suppliers
Route tickets with workflows
Always know the status of every case and who’s handling it. Automatically update ticket statuses, assign stakeholders, and keep everyone aligned from start to resolution.
Smart routing rules
Automatically direct each ticket to the right team based on SKU, supplier, or return type. No more manual sorting or missed cases.
Consistent outcomes every time
Ensure every case follows the right path to resolution. Standardize how cases are handled so customers always get the correct result.
Automatic internal and external communication
Set up automatic notifications and updates for every case. Send emails to customers, 3PLs, and service centers, and keep internal teams like customer service, warehouse, and operations aligned in Claimlane.
Custom rules to fit your business
Create rules tailored to your SKUs, case type and suppliers to collect the right information from the start. Ensure every case has what’s needed for a fast resolution.
Based on SKU
Collect the right details for each product automatically. Make sure every case includes the information needed to process it quickly.
Based on supplier
Set up rules in your self-service portal to collect the right details based on supplier requirements, ensuring you get reimbursed without delays.
Based on case type
Adjust workflows for returns, warranties, repairs and spare parts. Collect the right information for each case type, route it to the right team, and assign the correct stakeholders automatically.
Run automations directly from your warehouse
Trigger workflows straight from the warehouse. Create tickets, update statuses, grade products and notify customers automatically.
Handle return to sender packages
When a return to sender package arrives without a case, the warehouse simply scans it to create one automatically. The case is instantly ready to be refunded and restocked.
Grade incoming returns
Grade returned products and trigger the right actions based on condition. Set your own rules for what happens next, whether that’s issuing a refund, restocking, donation or escalating to customer service.
Connect 3PLs and service centres
Let 3PLs and service centres scan, create cases, and grade items even as third-party providers. Handle cases as if they were managed directly in your own warehouse, with full visibility and automation.
