We’re currently experiencing an outage. Our team is working to restore service.

A unified platform for everything post-purchase

Loved by industry leaders
Core
Best for businesses looking for an out-of-the box setup.
$800/month
€700/month
Includes 2000 tickets/year
Book demoTry Product tour
B2C Self-Service Portal
B2B Module
Ticket inbox and routing
Standard order integration
Shipping label generation
Analytics dashboard
Custom
Everything in Core, plus the modules you choose.
Let's talk
Let's talk
Custom ticket volume
Contact salesTry Product tour
All the features of Core, plus any add-ons you need
AI Agent
Warehouse Module
Warranty Registration Portal
Vendor reporting
Custom integrations

Build your plan

Core
from $800/mo
from €700/mo
Custom
Add any modules
Included in Core
Unlimited seats
Invite as many team members as needed, with no per-user fees or seat limits.
B2C self-service portal
Give shoppers a self‑service portal to submit tickets and get help, without contacting support.
B2B partner portal
Let retailers, suppliers, and dealers submit and manage structured B2B claims without email.
Ticket inbox, routing & statuses
Manage every case in one inbox, route it to the right team, and track each step by status.
Internal tags
Add internal labels to cases for defect types, outcomes, costs, and reporting.
Analytics dashboard & product reports
See ticket volume, claim trends, and product issues in one dashboard.
Standard Power BI report
Get a ready-made Power BI report covering standard return and claim metrics.
Raw data export (Excel & API)
Export ticket-level data to Excel or connect it to your own reporting tools via API.
Roles, permissions & SSO
Control user access with roles, permission groups, and secure single sign-on.
2FA & GDPR data tools
Protect accounts with two-factor login and manage customer data in line with GDPR.
Standard API access
Use Claimlane’s API and webhooks to connect cases, data, and actions with other systems.
Standard integrations
Connect Claimlane with out-of-the-box integrations.
2,000 tickets / year
Includes 2,000 annual tickets across returns, claims, repairs, and service requests.
3 custom rules
Show different questions during ticket submission based on product, category, brand, or other data.
Add the features you need
AI Agent
Use AI to recommend the right resolution and autonomusly solve tickets.
Warehouse module
Let warehouse teams scan returned packages, match them to tickets, and grade returned items.
External accounts
Give external partners a dedicated hub to handle assigned tickets without full platform access.
Vendor reporting
Collect eligible claims into vendor reports for supplier reimbursement and approval.
Warranty registration
Let customers register products for warranty coverage through a branded self-service portal.
Spare parts
Let customers select affected parts in the self-service flow, making it easy for your team to ship out the needed part.
In-store returns
Let store staff register and manage returns or warranty claims on behalf of customers.
Automations
Trigger actions automatically when tickets meet conditions based on order, product, or customer data.
Advanced rules
Collect more detailed information by creating extra rules based on product, category, or brand.
Extra self-service portals
Add more portals or flows for different markets, brands, stores, or customer journeys.
Stripe payments
Collect payments directly in the self-service portal using Stripe.
Serial number validation
Validate serial numbers during ticket submission to confirm product identity and warranty eligibility.
Custom integrations
Connect Claimlane to systems not covered by standard integrations.
Extra ticket volume
Add more annual ticket capacity as your returns, warranty claims, or service volume grows.
Book demo
Let's talk

Calculate your savings with Claimlane

See how much time and money you can save by automating your claims process.
Your current setup
500
5010,000
20 min
5 min90 min
$25
$15$75
65%
Avg.
1%100%
Estimated annual savings
$63,700
Based on 65% automation, average across customers
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan, Senior Manager of Customer Experience
Black Diamond logo

Frequently asked questions

How can Claimlane help my business?

Claimlane lets you collect all customer requests: returns, warranty claims, repairs, and more - in one self-service portal. From here you can build dedicated workflows that helps you manage and solve aftersales cases.

Claimlane also connects B2B aftersales, allowing you to communicate and build workflows connecting you to your business partners.

This significantly reduces time spent on these types of tickets.

What if I don’t see our system listed under your integrations?

No problem. We’re constantly adding new integrations, so the list on our site might not always be fully up to date. Let’s talk, we can review your setup, scope out what’s needed, and see how Claimlane can connect with your systems.

Can Claimlane handle complex products with lots of parts?

Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.

How long does implementation take?

For simple setups, such as a Shopify store with a straightforward product catalog, implementation typically takes 2–4 days.For more complex or enterprise setups, it usually takes between 4–8 weeks, depending on the number of features, integrations, and workflows required.

What countries does Claimlane work in?

Claimlane works in every country. The platform is translated into all major languages, and the self-service portal includes auto translation so customers can submit tickets in their own language.

‍This makes it easy to collect and manage cases globally, no matter where you operate. Currently, Claimlane is used by customers in more than 50 countries.