Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.

We achieved our ROI almost immediately by implementing Claimlane.

If you removed your product tomorrow I would start to cry

Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.

With Claimlane there is no need to write many emails back and forth, as customers cannot submit claims without all the needed information.

With Claimlane we have reduced our resolution time from 4 days to 1 day