It has never been easier sending claims to suppliers

Forward claims with all the information your supplier needs, for you to receive your credit notes.

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Used by 10,000+ retailers and suppliers

Every supplier guideline, in one place

Set up your suppliers with exactly the documentation they need so you can always submit all the required information they need to manage the claim.

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Forward claims with a click of a button

Send claims to your suppliers with all the right information, ensuring you get compensated for the faulty product.

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Set up all your suppliers in Claimlane

Invite your suppliers to either handle claims from you, through email or as a free account on Claimlane.

Have all your suppliers in Claimlane

Set up all your suppliers by simply uploading a spreadsheet with their contact emails and some information about what documentation they need to handle claims.

Easily send claims

When you have set up your suppliers, you can select which one to claim towards and you will be presented with a flow that requests the information the supplier needs to handle the claim.

Make it easier for your supplier

When you have submitted a claim, the supplier will get an email with a link to the ticket and they can simply accept or decline the claim.

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"With 500 suppliers who all have their own guidelines, it has been impossible to keep track. Claimlane has simplified the processes for both customers and suppliers.

Andreas Bang Nielsen

Marketing & Ecommerce Director, Davidsen

"If you removed Claimlane tomorrow i would cry"

Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Andreas Bang Nielsen

Marketing Director, Davidsen

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Benny Kristiansen

Former Chief Sales Officer, Sebra

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Henry Currer

Head of Operations, Swoon Furniture

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.