Customers trust your products. Can they trust your returns process?
Your brand relies on loyal customers. One thing that can breaks that: a bad returns experience. Handle returns, claims and repair request using automations, and keep your customers happy and internal teams optimized.
Used by leading outdoor and sporting brands
Solve claims, returns and repairs from one place
Refunds are not always the answer
Handle repair requests with easy
Refund, repair and replace with ease
Understand exactly what products break
From repairs to replacements and refunds. Let automation handle it.
Central claim dashboard
Track every claim, return and repair in one organized dashboard so nothing goes missing.
Specialized in handling outdoor claims
Purpose-built workflows for managing outdoor-related claims with accuracy and traceability.
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.
Multi-channel ready
Handle all claims and returns from all types of channels and countries with ease.
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Supplier rule library
Upload supplier guidelines and route claims so your team never pays for someone else’s faults.
Automate repeat tasks
Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.
Frequently asked questions
Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.
By letting cutomers submit their tickets through our self-service portal, you get all the correct information upfront, so you can solve customer issues much faster.
With Claimlane, you can set up repair flows that let customers easily submit repair requests while you gather all the necessary details.
The flow can also guide them through each step of the process, such as generating shipping labels and providing clear instructions and updates.
When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.
Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.
Yes. You can handle both customer and retailer warranty claims from the same platform.
Your customer care team never has to chase down info from your customers such as photos or serial numbers.
All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.
Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.
Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.
All you have to do is just click send to supplier, and Claimlane takes care of the rest.
With Claimlane, your warehouse team can scan items, create cases, and grade returned products. From there, you handle the items like any other case in Claimlane: issue refunds, send replacements, update repair status, and more. It also solves return-to-sender cases.