Furniture can be bulky. Your claims and returns don't have to be.
Collect photos, track every case, and ship replacements and refunds or do repairs with easy-to-use automations. Cut claim time, keep customers happy, and avoid costly mistakes.
Used by leading furniture retailers
Handle claims, returns and repairs with ease
Refunds are not always the answer
Never lose another claim
The most customizable aftersales portal
Scan and grade incoming returns in your warehouse
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Resolve every furniture claim without the headaches
Central claim dashboard
Track every claim, return, and repair request in one organized dashboard so nothing goes missing.
Self-service portal
Give your customers an easy-to-use portal to submit claims with photos, serial numbers, and error details, collecting everything you need the first time.
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution, and repair services into one place to automate claims and reverse logistics.
Ticket assignment and statuses
Route cases to specific departments, track ticket progress and always know who owns what so important issues never stall.
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Supplier guidelines
Upload supplier guidelines to ensure you collect accurate information based on their requirements. Route claims directly to suppliers to ensure reimbursement.
Repair and spare part flows
Instantly ship spare parts or send out technicians, with furniture-ready workflows.
Frequently asked questions
Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.
By letting cutomers submit their tickets through our self-service portal, you get all the correct information upfront, so you can solve customer issues much faster.
Your team no longer needs to chase customers for serial numbers or photos, and cases are automatically routed to the right person.
Customer updates are sent automatically, and refunds, replacements, and gift cards can all be handled directly in Claimlane. Manual internal communication is also not needed, due to automating routing of cases.
When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.
Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.
Yes. You can handle both customer and retailer warranty claims from the same platform.
Your customer care team never has to chase down info from your customers such as photos or serial numbers.
All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.
Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.
Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.
All you have to do is just click send to supplier, and Claimlane takes care of the rest.
With Claimlane, your warehouse team can scan items, create cases, and grade returned products. From there, you handle the items like any other case in Claimlane: issue refunds, send replacements, update repair status, and more. It also solves return-to-sender cases.