Furniture can be bulky. Your claims and returns don't have to be.
Collect photos, track every case, and ship replacements and refunds or do repairs with easy-to-use automations. Cut claim time, keep customers happy, and avoid costly mistakes.
Used by leading furniture retailers
Handle Claims and Returns with Ease
Refunds are not always the answer
Never lose another claim
.webp)
Stop chasing missing photos or receipts
Scan and grade incoming returns in your warehouse
Resolve Every Furniture Claim Without the Headaches
Central claim dashboard
Track every claim and return in one organized dashboard so nothing goes missing.
Self-service portal
Give your customers the easiest portal to upload photos and details once, so you stop chasing missing info over email.
.webp)
Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place to handle claims and returns.
Ticket assignment and statuses
Assign claims to specific departments or colleagues, track ticket progress and always know who owns what so important issues never stall.
.png)
Supplier rule library
Upload supplier guidelines and route claims so your team never pays for someone else’s faults.
Repair and spare part flows
Instantly ship spare parts or send out technicians, with furniture-ready workflows.
Frequently asked questions
Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.
By collecting all the correct information upfront, you get to solve customer issues much faster.
Your customer care team never has to chase down info from your customers such as photos or serial numbers.
All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.
Yes. Claimlane works for any size item, including large or heavy furniture. The process is just as easy for big items as it is for small ones.
Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.
All you have to do is just click send to supplier, and Claimlane takes care of the rest.
No. Your customers see your brand and your support team. Claimlane works in the background.
Your customers will interact with the self-service portal, which can be completely changed to your brand.
When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.
Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.
No! We can handle the entire implementation.
But if you do have a technical department they are more than welcome to support or handle the implementation.
Claimlane can also help you handle in-store returns and claims.
Our in-store feature connects each store to the rest of your setup, ensuring no claims and return is lost, making sure everything gets handled.
Yes. You can handle both customer and retailer warranty claims from the same platform.