Deliver the best and fastest customer care
When baby products fail, every minute counts. Claimlane helps you resolve claims quickly, fix faulty products and keep your customers happy.
Used by leading baby and nusery brands
Stressed parents can't wait days for a resolve
Refunds are not always the answer
Automate repeat tasks
The most customizable aftersales portal
Fix recurring product quality issues
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Automate tedious tasks and keep your customers happy
Central claim dashboard
Track every claim, return and repair in one organized dashboard so nothing goes missing.
Self-service portal
Give your customers the easiest portal to upload photos and details once, so you stop chasing missing info over email.
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.
Stay on top of every ticket
Track every ticket and know exactly who's responsible. Keep your customers informed with automated notifcations.
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Supplier rule library
Upload supplier guidelines and route claims so your team never pays for someone else’s faults.
Automate repeat tasks
Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.
Frequently asked questions
Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.
By letting cutomers submit their tickets through our self-service portal, you get all the correct information upfront, so you can solve customer issues much faster.
With Claimlane, you can set up repair flows that let customers easily submit repair requests while you gather all the necessary details.
The flow can also guide them through each step of the process, such as generating shipping labels and providing clear instructions and updates.
When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.
Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.
Yes. You can handle both customer and retailer warranty claims from the same platform.
Your customer care team never has to chase down info from your customers such as photos or serial numbers.
All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.
Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.
Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.
All you have to do is just click send to supplier, and Claimlane takes care of the rest.
With Claimlane, your warehouse team can scan items, create cases, and grade returned products. From there, you handle the items like any other case in Claimlane: issue refunds, send replacements, update repair status, and more. It also solves return-to-sender cases.