Blog posts

Riccardo Baldoni from Silver Cross interview about post-purchase

How Silver Cross builds trust after the sale

Customer Experience

Flat vector illustration of a trampoline frame with one displaced pole set apart from the assembly

Which industries actually need spare parts

The five-part test for whether a product category needs a spare parts flow.

Warranty

Loose hand-drawn sketch of a spare part and a countdown line washed in watercolour purple

ESPR spare parts requirements: what EU ecodesign rules mean for aftersales

ESPR asks brands to prove parts delivery, not just stock them. The data is in the claims record.

Operations

Editorial collage of clipped paper layers with a torn edge marking the boundary between two systems

Odoo returns and warranty management: what the ERP does and where it stops

Odoo records the stock move and the credit note. The warranty decision sits outside it.

Ecommerce

Editorial collage of clipped warranty cards and torn registration slips on soft purple, one card stamped and the rest blank.

Best Shopify warranty apps for product registration and claims (2026)

Shopify warranty apps compared, and the gap between registering a product and adjudicating a claim.

Warranty

Soft 3D illustration of an open empty carton floating above a purple gradient with orbs drifting out of it

Empty box return fraud: how it works and how to stop it

Why empty box fraud cannot be caught in the warehouse, and which controls actually work.

Returns

Two companies merging, with finance, systems, staff and contracts transferring, and warranty claims left outside the process

Warranty claims after an acquisition

An acquisition transfers the warranty liability whether or not it transfers the team.

Warranty

An ERP migration diagram with finance, inventory and orders being moved, and warranty claims left behind on the floor

ERP migration and warranty claims: what breaks, and what to do about it

An ERP migration plan covers finance, inventory and orders. Warranty claims are the module nobody owns.

Operations

Migration checklist with every box ticked except warranty claims

Magento to Shopify Migration: What Happens to Warranty Claims

Every Magento to Shopify checklist covers products, orders, redirects. None cover warranty claims.

Ecommerce