Complex tools requires a customized returns and claims flow
Collect photos, track every case, and refund, ship replacements or repair faulty products with easy-to-use automations. Cut claim time, keep customers happy, and avoid costly mistakes.
Used by leading DIY and Home improvement brands
Get a returns process your customers trust
Route different problems to specific outcomes
Manage as many SKU's and suppliers as you need
Refund, repair and replace with ease
Grade returned items in your warehouse
From simple returns to complex repairs, handle everything with ease
Central claim dashboard
Track every claim and return in one organized dashboard so nothing goes missing.
Much more than just returns
Purpose-built workflows for handling repairs, warranty claims, spare parts and more.
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place to handle claims and returns.
Ticket assignment and statuses
Assign claims to specific departments or colleagues, track ticket progress and always know who owns what so important issues never stall.
Warranty registration portal
Let customers register warranties, so you can collect marketing permission and keep track of all extended warranties.
Multi-channel ready
Receive and solve claims no matter if they are from your webshop, professional buyers or in-store.
Frequently asked questions
Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.
By letting cutomers submit their tickets through our self-service portal, you get all the correct information upfront, so you can solve customer issues much faster.
Your team no longer needs to chase customers for serial numbers or photos, and cases are automatically routed to the right person.
Customer updates are sent automatically, and refunds, replacements, and gift cards can all be handled directly in Claimlane. Manual internal communication is also not needed, due to automating routing of cases.
When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.
Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.
Yes. You can handle both customer and retailer warranty claims from the same platform.
Your customer care team never has to chase down info from your customers such as photos or serial numbers.
All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.
Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.
Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.
All you have to do is just click send to supplier, and Claimlane takes care of the rest.
With Claimlane, your warehouse team can scan items, create cases, and grade returned products. From there, you handle the items like any other case in Claimlane: issue refunds, send replacements, update repair status, and more. It also solves return-to-sender cases.