Handle your claims and returns from retail partners

Get a complete overview on all your claims and returns coming from your partners, so you can solve issues faster than ever before.

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Used by 10,000+ retailers and suppliers

Handle claims from all your retailers in one place

Get an overview like never before and start handling claims and returns right as they enter your inbox.

Create B2B return portal to handle all your returns and claims

Redirect your retailers and wholesale partners to a B2B return portal and start receiving returns and claims with all the info you need.

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Fix quality issues in your production line

Analyze your returns and claims, discover quality issues and fix them to decrease future product issues.

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"I can handle 5-10 claims in Claimlane during the time it takes to handle 1 via email"

‍David Outen

Returns Coordinator, The Hut Group

Tired of manually handling warranty claims? Then don't.

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"If you removed Claimlane tomorrow i would cry"

Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Andreas Bang Nielsen

Marketing Director, Davidsen

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Benny Kristiansen

Former Chief Sales Officer, Sebra

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Henry Currer

Head of Operations, Swoon Furniture

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.