Handle your claims and returns from retail partners

Get a complete overview on all your claims and returns coming from your partners, so you can solve issues faster than ever before.

How a supplier benefits from Claimlane

Give all your retail partners an easy to use Self-Service Portal, resulting in you receiving claims and returns with all the data you need.
Hear about our supplier Self-Service Portal
Setup powerful workflows and automated outcomes, resolving in a faster resolution time.
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Get an overview on all claims and returns and handle them from one platform. Integrate with all your systems and automate your processes.
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Handle claims coming from your retailers, insanely fast

Handle claims from all your retailers from one place

Get an overview like never before and start handling claims and returns right as they enter your inbox.

Create B2B return portal to handle all your returns and claims

Redirect your retailers and wholesale partners to a B2B return portal and start receiving returns and claims with all the info you need.

Explore a B2B returns flow.

Fix quality issues in your production line

Analyze your returns and claims, discover quality issues and fix them to decrease future product issues.

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"I can handle 5-10 claims in Claimlane during the time it takes to handle 1 via email"

David Outen

David Outen

Returns Coordinator, The Hut Group

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Tired of manually handling warranty claims?

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"If you removed Claimlane tomorrow i would cry"

We're rated 4.8/5 on G2

With Claimlane, we have a unified Returns and Claims system for all revenue streams, ensuring streamlined access and data storage. This is critical to optimize operational workflows.

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Christopher Jarrov

Head of Supply Chain, RAINS

Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.

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Adnan Baessa

Head of Operations, Cult

Turning a negative situation into a downright positive customer experience is the most crucial thing that Claimlane helps us with.

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Benny Kristiansen

CSO/CMO, Sebra

It has never been easier to handle claims. We save both time and money. Now, we can judge a claim just from a picture.

Victoria Klitvad

Victoria Klitvad

Sales Support, Mads Nørgaard

A platform for much more than just returns

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Claims handling

Get rid of email chains.
Handle claims fast.

Reduce your resolution time on claims by 80% with a platform built to handle claims.

More about claims handling ->
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Self-Service Portal

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Much more than just a return portal

More about Self-Service Portal ->

Analytics

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Get insights and share reports

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Workflows

Build powerful aftersales workflows

Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.

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Credit note recovery

Get your credit notes, faster

Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.

More about credit note recovery->
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B2B return flows

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Handle your B2B returns, easily

More about B2B returns ->