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Earlier this month, Claimlane proudly attended the Manchester Furniture Show as a key sponsor. The fantastic two-day event saw participation from over 3,000 attendees and 100 exhibitors.
Leading up to the event, we wrote an article for Furniture News Magazine, which was published this month. Continue reading below, or check out the full article right here
In the ever-evolving world of retail, staying ahead of the curve means constantly innovating to meet the demands of both consumers and businesses. For furniture brands and retailers, one of the most significant challenges is poorly documented returns and claims processed via email and Excel, resulting in unnecessary communication issues and inefficient workflows – and this is where returns and claims solution provider Claimlane steps in …
With over 8000 brands and retailers relying on its services (including renowned furniture company Cult), Claimlane has proven its credibility and effectiveness time and again.
Claimlane is designed to streamline the returns and claims process for furniture retailers and brands, optimising back-office workflows to meet the diverse needs of B2B and B2C requirements, various return types, business channels, and markets. Its mission is clear – to enhance customer experiences, automate processes, utilise data for operational improvement, and pave the way towards a sustainable future.
Managing returns and claims is notoriously complex. Traditional methods often involve poorly documented returns and claims via email and Excel spreadsheets, leading to unnecessary communication and inefficiencies. Handling various return and claim types manually results in chaotic workflows, says Claimlane, while a lack of insight into why products are returned or faulty leads to recurring quality issues.
Claimlane addresses these challenges head-on, offering a comprehensive solution that strives to ensure that all customers, whether B2B or B2C, create perfectly documented returns and claims:
“By handling all return and claim types in one centralised platform, we streamline workflows and automate processes to save time and reduce errors. Furthermore, Claimlane provides valuable insights into the reasons behind product returns and faults, enabling businesses to improve product quality and reduce return rates.”
“Our customers are those who understand that the future of retail hinges on delivering exceptional customer experiences, leveraging automation, using data to enhance business operations, and committing to sustainability,” the claims specialist continues. “Claimlane’s platform is designed with these principles in mind, offering retailers and brands the tools they need to thrive in a competitive market.”
Here are just a few of the benefits Claimlane’s customers enjoy:
Reduced resolution time: Claimlane has helped customers reduce resolution time on warranty claims by an impressive 85%. By automating the returns and claims process, it helps eliminate bottlenecks and ensure swift resolutions.
Efficiency savings: Claimlane says its customers report efficiency savings of over 50%, freeing up valuable resources that can be redirected towards growth and innovation.
Strengthened customer satisfaction: By streamlining the returns process and improving communication, Claimlane helps businesses build stronger relationships with their customers, resulting in higher satisfaction rates.
“With over 8000 leading brands and retailers worldwide entrusting their returns and claims management to us, we have proven ourself as a reliable and effective partner,” says Claimlane. “Our clients, which span various industries, all share a commitment to enhancing their operations and delivering superior customer experiences.
“Our success is not just a testament to the effectiveness of our platform, but also to the support we provide to our customers. We have raised over £1.5m to help brands and suppliers eliminate the pain of handling product returns. This funding allows us to continuously improve our platform and offer even greater value to our clients.”
The future of retail lies in the ability to adapt and innovate, says Claimlane: “By partnering with us, you are not only investing in a solution that simplifies returns and claims management, but also committing to a future where efficiency, customer satisfaction and sustainability are paramount.
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