A standard return, or a simple return, is the typical “I changed my mind” of a simple product, such as a piece of clothing. However, customers may return items for a number of reasons. Delivery issues, faulty products, warranty claims, missing parts, repairs, and so on, typically involve more steps and are difficult and complex to handle.

B2C returns are product returns between a consumer and a brand or retailer.

B2B returns are product returns between two businesses, often from a retailer to a brand. Many brands usually sell via multiple retailers, and retailers typically sell hundreds of brands. Normally each brand and retailer will have different return policies and ways of creating and handling returns. This naturally causes B2B returns a lot more challenging to handle.

I) Claimlane is a leader in handling complex returns
‍Most out-of-the-box returns solutions (e.g. Zigzag, Happy Returns, and Loop Returns) are built for automating simple returns. However, for many businesses these solutions won't fully solve their more complex return issues. Claimlane has a strong solution for automating standard B2C returns, however, we do extremely well for customers with more complex return challenges. They often sell difficult products to handle like furniture, receive a variety of return types, and from different types of customers, across various sales channels and markets.

‍II) Claimlane can help you solve your B2B returns
‍Most return management solutions currently only focus on simple returns from B2C customers. However, many brands and retailers also handle returns to and from other brands and retailers. These returns are almost always more complex and take longer time to handle. That’s why we focused on building a powerful B2B Returns Portal to address this specific pain in the market.

‍III) Claimlane has a network of over 8,000 brands and retailers
‍As a Claimlane user, you join a network of over 8,000 brands and retailers that already handle returns and claims through Claimlane with their respective B2B partners. The network helps you and your business partners handle returns in a simple and standardized way, which saves time, resources, and money for everyone.So, if you sell bulkier products like furniture, operate a wholesale business, or receive a large amount of claims or complex returns of various types then Claimlane is for you.

We are fortunate to have many wonderful brands and retailers who use Claimlane to manage returns and claims. Most of them are very happy.

You can read our fantastic G2 Reviews from some of our customers here.

You can also read our case studies here.

If you would like to speak with a relevant customer reference, please reach out to us through info@claimlane.com and we will connect you with a customer within your industry.

Getting started with Claimlane is straightforward. Simply reach out to our sales team here. They will help you evaluate how Claimlane can help you specifically. A project typically starts with identifying how you handle returns today, and what it will look like after implementing Claimlane. Most customers on the Basic and Pro plans should expect to be up and running within 2 weeks, and expect to spend less than 2 days of developer time. If your needs are more specific and complex e.g. if you are on the Advanced plan, then you should expect a longer implementation. However, most customers on the Advanced plan are up and running within 2 weeks to 2 months after kickoff. Regardless of what plan you are on, we support you throughout the whole process to make sure it’s seamless and straightforward.

Learning to use Claimlane is simple. Hear it from Izabella Råberg, Customer Service Manager at Ganni:

‍”Learning how to use Claimlane was almost the easiest part because everything is where it needs to be and it's very comprehensible. I would say it only took about 5 minutes to get a good overview of the platform.”

You can book a demo to learn more about Claimlane and see the product in action. As part of your evaluation process of Claimlane, you can see a bespoke demo of our platform working in your environment.

A customer of Claimlane can typically expect an ROI of 4-8x your annual Claimlane subscription fee. That means for each Euro you spend on Claimlane you should expect to get 4-8 Euros back in value. Typically your investment is paid back within 6 months already.

Yes, we can. You can book us for 30 minutes where we dive into your specific case and collect all the necessary information needed. We use this information and our industry benchmarks to provide you with a simple business case that you can use internally to evaluate Claimlane. The business case shows how much value you can expect from Claimlane.