Handle tickets faster with workflows

No more back-and-forth emails about claims and returns. Handle your claims efficiently with automated workflows.

Claim dashboard with person sitting on top

Used by 10,000+ retailers and suppliers

Choose the customer workflow you want to see.

Looking for a different workflow?
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Setup powerful automations for customer service

Build flows that take your tickets from received to resolved in no time

Build custom flows for all your customers' after sales issues such as deliver issues, warranty claims and more.

Make sure each ticket reaches the right team

Send each ticket to the correct team, ensuring a speedy resolution time and less internal chaos.

Use powerful actions and macros unlocked by integrations

Create custom actions enabled by integrations, to quickly resolve issues such as warranty claims.

"I can handle 5-10 claims in Claimlane during the time it takes to handle 1 via email"

Davied Outen

Returns Coordinator, The Hut Group

Tired of manually handling warranty claims?

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"If you removed Claimlane tomorrow i would cry"

We're rated 4.8/5 on G2

Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Andreas Bang Nielsen

Marketing & E-commerce Director

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Benny Kristiansen

CSO/CMO

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Henry Currer

Head of Operations, Swoon Furniture

Claimlane has revolutionized our operational efficiency, paving the way for streamlined processes and improved customer experiences.

Riccardo Baldoni

Associate Director of IT & CX, Silver Cross

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.