Handle your B2B returns, easily

Replace spreadsheets and half-documented emails with one structured B2B return flow for all your wholesale customers and retailers, globally.

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Manually handling B2B returns is hurting your business

Manually handling B2B returns

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Your retailers juggle different return rules from multiple brands, leading to slow processes and frequent mistakes.

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You're not receiving clear pictures and correct documentation.

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Long email threads make the process complex for everyone.

Using Claimlane's B2B portal

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Retailers easily provide accurate information based on your guidelines.

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You receive structured information for quick and efficient processing.

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Automated outcomes enabled by integrations, leads to faster resolutions.

Step 1

Your retailer submits a fully documented return

Retailers use your B2B Return Portal to submit returns through a guided form that follows your specific return guidelines. They upload all required documentation: photos, descriptions, and invoices. This ensures you receive complete information upfront.

Step 2

You receive organized and complete data

Get all the data you need from your retailers and wholesale partners, so you quickly can choose the correct outcome.

Step 3

You resolve the return or claim, fast and efficiently

Reduce handling time by up to 50% by quickly processing returns or claims.

The #1 way to handle B2B returns

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"If you removed Claimlane tomorrow i would cry"

We're rated 4.8/5 on G2

Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Andreas Bang Nielsen

Marketing & E-commerce Director

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Benny Kristiansen

CSO/CMO

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Henry Currer

Head of Operations, Swoon Furniture

Claimlane has revolutionized our operational efficiency, paving the way for streamlined processes and improved customer experiences.

Riccardo Baldoni

Associate Director of IT & CX, Silver Cross

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.