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Handle your B2B returns, easily
Used (and loved) by 10,000+ retailers and suppliers
Manually handling B2B returns is hurting your business
Manually handling B2B returns
Using Claimlane's B2B portal
Step 1
Your retailer submits a fully documented return
Retailers use your B2B Return Portal to submit returns through a guided form that follows your specific return guidelines. They upload all required documentation: photos, descriptions, and invoices. This ensures you receive complete information upfront.
Step 2
You receive organized and complete data
Get all the data you need from your retailers and wholesale partners, so you quickly can choose the correct outcome.
Step 3
You resolve the return or claim, fast and efficiently
Reduce handling time by up to 50% by quickly processing returns or claims.
Start handling your B2B returns
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"If you removed Claimlane tomorrow i would cry"
"Our warranty claim resolution time has gone from 4 days to 1 with Claimlane"
"We went from 2.5 people in our returns & claims department, to only 1 person in customer service handling all inquiries"
"With Claimlane there is no need to write emails back and forth, as customers cannot submit claims without all the needed information"
A platform for much more than just returns
Book a demoClaims handling
Get rid of email chains. Handle claims fast.
Reduce your resolution time on claims by 80% with a platform built to handle claims.
More about claims handling ->
Workflows
Build powerful aftersales workflows
Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.
More about workflows ->
Credit note recovery
Get your credit notes, faster
Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.
More about credit note recovery->
