Handle your claims,
with powerful automations

See each step on how Claimlane takes your customer claims from submitted to resolved with integrations and smart solutions.
Customer initiates a claim
You get the complete overview on the claim with data from integrations
New ticket
1
Once submitted, you get the claim directly in your claimlane inbox!
Forward to supplier
Accept claim
A supplier issue?

Just foward the claim!
Once submitted, you get the claim directly in your claimlane inbox!
Product received
1
Gift card
Replace
Refund
Claim resolved

Interested in building a similiar workflow?

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Tired of manually handling your complex after sales process?

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G2 Badge Best support 2024G2 Badge High Performer 2024

"If you removed Claimlane tomorrow i would cry"

We're rated 4.8/5 on G2
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Sandra Smith
Customer Service Manager, Liewood

"Our warranty claim resolution time has gone from 4 days to 1 with Claimlane"

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Jesper Nielsen
Head Of Customer Service, GrejFreak

"We went from 2.5 people in our returns & claims department, to only 1 person in customer service handling all inquiries"

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Betina Kyed
Head of Returns, F. Engel K/S

"With Claimlane there is no need to write  emails back and forth, as customers cannot submit claims without all the needed information"

A platform for much more than just returns

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Claims handling

Get rid of email chains.
Handle claims fast.

Reduce your resolution time on claims by 80% with a platform built to handle claims.

More about claims handling ->
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Self-Service Portal

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Much more than just a return portal

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Analytics

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Get insights and share reports

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Workflows

Build powerful aftersales workflows

Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.

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Credit note recovery

Get your credit notes, faster

Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.

More about credit note recovery->
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B2B return flows

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Handle your B2B returns, easily

More about B2B returns ->