Automatically provide missing parts to your customers

Frustrated with receiving claims and returns due to missing parts?
Create a flow where your customers can select and receive missing items.

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Why you might need a missing parts flow

Without a missing parts flow

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Your customer return the entire order, increasing your cost.

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Frustrated customers might churn.

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Long email threads make the process tiresome for both parties.

Using Claimlane to build bespoke workflows

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Easily send the missing part to the customer, lowering your return rate.

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Give your customers a good after sales experience.

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Smoother internal operation for your business.

Step 1

Give your customer the option that fits their need

Create a Self-Service Portal where customers can easily request missing parts instead of returning their entire order. This gives them a faster solution and saves you from handling full returns.

Ecommerce Integration into your return portal

Step 2

Let customers find their order with integrations

Link order number to the correct product and parts, automatically using order integrations.

Step 3

Customers can pick their missing parts and get them right away

Your customers get to pick the parts they are missing from their order, without having to get in touch with your support team.

Build your very own missing parts flow

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"If you removed Claimlane tomorrow i would cry"

We're rated 4.8/5 on G2

Understand why our customers love us

With Claimlane, we have a unified Returns and Claims system for all revenue streams, ensuring streamlined access and data storage. This is critical to optimize operational workflows.

Christopher Jarrov

Head of Supply Chain, RAINS

Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.