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All your retail partner communication, in one platform
No more email chains with your retail partners about bulk returns and claims handling. Handle everything efficiently from one platform.
Used (and loved) by 10,000+ retailers and suppliers
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Get your retailers to use Claimlane
Invite your retailers to use Claimlane and start receiving claims that have all the information you need.
Offer your retailers a self-service portal, based on your guidelines
Get claims and B2B returns that come with all the information you need, including images, description and more. Handle claims instantly, removing unnecessary communication between you and your partners.
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Communicate when needed
Resolve claims without back-and-forth email communication. Reach out to retailers who need information fast directly in the platform.
"It has never been easier to handle claims. We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture."
Victoria Klitvad
Sales Support, Mads Nørgaard
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"If you removed Claimlane tomorrow i would cry"
"Our warranty claim resolution time has gone from 4 days to 1 with Claimlane"
"We went from 2.5 people in our returns & claims department, to only 1 person in customer service handling all inquiries"
"With Claimlane there is no need to write emails back and forth, as customers cannot submit claims without all the needed information"
A platform for much more than just returns
Book a demoClaims handling
Get rid of email chains. Handle claims fast.
Reduce your resolution time on claims by 80% with a platform built to handle claims.
More about claims handling ->
Workflows
Build powerful aftersales workflows
Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.
More about workflows ->
Credit note recovery
Get your credit notes, faster
Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.
More about credit note recovery->
